Privacy Policy

1. Who We Are

Hair Extensions By Nature (hairextensionsbynature.com) is operated by Hair Envy LLP (“Hair Envy LLP,” “HEBN,” “we,” “us,” or “our”), a limited liability partnership registered in India (LLPIN: ACH-6528), with its registered office and manufacturing facility at C-41 Mangolpuri, New Delhi 110083, India, and an additional place of business at Booth No 71, Sector 16 Huda Market, Faridabad, Haryana 121002, India (GSTIN: 06AARFH1568H1Z3).

We are a business-to-business (B2B) manufacturer and exporter of Indian temple and raw human hair extensions, wigs, and related products, supplying salons, distributors, brand owners, and wholesalers in 40+ countries. This Privacy Policy explains what information we collect through hairextensionsbynature.com, why we collect it, and how you can contact us about it.

Questions about this policy or how we handle your information: email info@hairextensionsbynature.com or WhatsApp +91 9289358222.

2. Information We Collect

(a) Information you choose to send us via our forms or WhatsApp. Our Get a Quote, Contact, and Wholesale/Dropship Program pages contain forms asking for details such as your name, email address, WhatsApp/phone number, country, company name, business type, product interests, and estimated order volume. These forms do not submit to a database on our website — submitting one opens WhatsApp on your device with your details pre-filled as a message to our business number (+91 9289358222). We only receive this information if you choose to send that WhatsApp message. Once sent, it is stored in our WhatsApp Business account and is also handled under WhatsApp’s own privacy policy (see “Third Parties” below).

If you email us directly at info@hairextensionsbynature.com, we receive and store whatever information you include in that email.

(b) Information collected automatically (Google Analytics). We use Google Analytics 4 (GA4) to understand how visitors use our site. The specific events we track are:

• Standard page views
• whatsapp_click — when you click a link that opens WhatsApp
• phone_click — when you click a phone number link
• email_click — when you click an email link
• dropship_cta_click — clicks on our dropship program call-to-action
• quote_page_click — clicks through to our Get a Quote or Contact pages
• generate_lead — fires when you submit the Contact, Get a Quote, or Dropship Partner form (just before it hands off to WhatsApp)
• scroll_depth — how far you scroll on our blog articles (25% / 50% / 75% / 100%)

Google Analytics uses cookies and similar technologies to collect this data — see the Cookies section below.

(c) Server logs. Our hosting provider, Hostinger, automatically records standard server logs for every visitor — IP address, browser/device type, pages requested, and timestamps. This is standard for any website and is used for security, troubleshooting, and keeping the site running. We do not manually review these logs to identify individuals.

(d) What we do not collect. We do not operate an online store or checkout on this site. We do not collect or store payment card information, billing details, or process any payments through hairextensionsbynature.com. All sales are negotiated directly by WhatsApp, email, or invoice outside the website (see our Terms & Conditions).

3. Why We Use Your Information

We use the information above to:

• Respond to your quote requests, contact form submissions, and product inquiries
• Follow up with pricing, samples, and order details via WhatsApp or email
• Understand which pages and content are useful to visitors, so we can improve the site
• Keep the site secure and functioning correctly

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

4. Third Parties We Share Data With

We work with the following third-party services, each processing limited data as part of operating our site:

• Google Analytics (Google LLC) — website usage analytics, described above. Google’s privacy policy: policies.google.com/privacy
• WhatsApp Business (Meta Platforms, Inc.) — our primary channel for receiving and responding to inquiries. Information you send us via WhatsApp is also subject to WhatsApp’s privacy policy: whatsapp.com/legal/privacy-policy
• Hostinger — our web hosting provider, which stores the site and the server logs described above. Hostinger’s privacy policy: hostinger.com/privacy-policy

We do not share your information with any other third party, except where required by law.

5. Cookies

Cookies are small text files a website can place on your device. This site uses cookies set by Google Analytics (GA4) to recognize repeat visits and measure the events listed in Section 2(b). We do not use advertising or retargeting cookies, and we do not run Google Ads, Meta Pixel, or similar tracking on this site.

You can control or delete cookies at any time through your browser settings — most browsers let you block all cookies, block third-party cookies only, or clear existing ones. Blocking Google Analytics cookies will not affect your ability to browse the site, request a quote, or contact us; it only limits the usage data we receive. You can also install the Google Analytics Opt-out Browser Add-on to prevent GA4 from collecting data across all websites you visit.

6. International Data Transfers

Hair Extensions By Nature is based in India, and any information you send us is processed and stored in India (and, for WhatsApp and Google Analytics, on servers operated by Meta and Google respectively, which may be located outside India, including in the United States and the European Union). Because we serve customers in the UK, EU, US, and 40+ other countries, information you provide may be transferred across borders in order for us to respond to you.

By contacting us or using this site, you understand that your information may be processed in India and by our third-party providers (Google, Meta/WhatsApp, Hostinger) in their respective countries of operation. We take reasonable steps to ensure any provider we use has appropriate safeguards for handling your information.

7. Data Retention

We keep information from your quote, contact, or WhatsApp inquiry for as long as reasonably necessary to respond to you, maintain our business relationship, and comply with our own record-keeping and tax obligations under Indian law (typically up to 8 years for commercial/GST records). Google Analytics data is retained according to our GA4 configuration and Google’s standard retention settings, and is used only in aggregate/anonymized form for reporting — we do not use it to identify individual visitors.

If you ask us to delete your inquiry data and we have no legal or contractual reason to keep it, we will do so — see “Your Rights” below.

8. Your Rights

Depending on where you are located (in particular, if you are in the UK or EU), you may have rights under GDPR or similar data protection law, including the right to:

• Ask what information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict certain uses of your information
• Receive a copy of information you have provided to us

To exercise any of these rights, email info@hairextensionsbynature.com. We will respond within a reasonable time, and in any event within 30 days. Because most of the information we hold arrives via WhatsApp, please also tell us the WhatsApp number you contacted us from so we can locate the relevant conversation.

9. Children’s Privacy

This is a B2B website intended for salon owners, distributors, brand owners, and other business buyers. It is not directed at, and we do not knowingly collect information from, children under 16.

10. Security

We take reasonable technical and organizational measures to protect the information we hold, including relying on our hosting provider’s security infrastructure and restricting access to our WhatsApp Business account and email to authorized staff. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time — for example, if we add a new tool to the site or our data practices change. We will update the “Last updated” date at the top of this page when we do. We encourage you to review this page periodically.

12. Contact Us

Hair Envy LLP (Hair Extensions By Nature)
Email: info@hairextensionsbynature.com
WhatsApp: +91 9289358222
Registered office & manufacturing facility: C-41 Mangolpuri, New Delhi 110083, India
Additional place of business: Booth No 71, Sector 16 Huda Market, Faridabad, Haryana 121002, India